FAQs
Delivery & Shipping
We accept mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and credit/debit card payments. For bulk B2B orders, we also offer invoice-based payment terms for approved corporate clients.
Yes. Corporate clients and registered businesses can place orders with a proforma invoice. Contact our sales team at info@championglobal.com.gh or call +233 302 328 719 to set up a corporate account.
Yes. We offer tiered wholesale pricing for bulk orders of tissue products, hand sanitizers, cleaning chemicals, and personal care essentials. The discount level depends on order volume and product category. Contact our B2B team for a custom quote.
You can place bulk orders directly through our website or by contacting our sales team at +233 302 328 719. For orders above GHS 5,000, we recommend reaching out to our B2B team for special pricing and delivery scheduling.
Absolutely. Our website uses SSL encryption to protect all payment transactions. We do not store credit card details on our servers. All payments are processed through secure, PCI-compliant gateways.
Ordering & Payment
Delivery within Accra typically takes 1-3 business days. For upcountry regions, delivery takes 3-7 business days depending on your location. Bulk orders may require additional scheduling.
Yes. We deliver nationwide across all 16 regions of Ghana. Our logistics network covers Greater Accra, Ashanti, Western, Eastern, Central, Volta, Northern, and all other regions.
Delivery charges are calculated based on your location and order weight. Free delivery is available for bulk orders above a specified threshold within Accra. Exact charges are displayed at checkout before you confirm your order.
Yes. Once your order is dispatched, you will receive a tracking number via email and SMS. You can track your order status on our Track Your Order page or by contacting customer service.
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items. We will arrange a replacement or refund. Email info@championglobal.com.gh or call +233 302 328 719.
Returns & Exchanges
We accept returns within 14 days of delivery for unused, unopened products in their original packaging. Hygiene and personal care products must be sealed and untampered. Contact our customer service team to initiate a return.
To initiate a return, email info@championglobal.com.gh with your order number, the item you wish to return, and the reason. Our team will provide a return authorization and instructions within 24-48 hours.
Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The refund will be issued to your original payment method. Mobile money refunds are typically processed within 24 hours.
Yes. If you received a defective or incorrect item, we will exchange it free of charge. Contact us within 48 hours of delivery with your order number and a description of the issue.
Returned items must be unused, unopened, and in their original packaging with all seals intact. Hygiene products cannot be returned if opened for health and safety reasons. Champion Global Ghana Ltd reserves the right to refuse returns that do not meet these conditions.
Products & Quality
Yes. All our products meet Ghana Standards Authority requirements. Our hand sanitizers, soaps, and cleaning chemicals are manufactured following strict quality control protocols. We are official distributors of global brands including PURELL and GOJO.
We manufacture ODO-branded tissue products locally in Ghana at our facility in Accra. We also import and distribute international brands including PURELL, GOJO, Rust-Oleum, and ZEP through our partnership with the PRAK GROUP.
We carry ODO tissue products, PURELL advanced hand sanitizers, GOJO antibacterial soaps, Rust-Oleum paints and coatings, ZEP cleaning chemicals, and a full range of janitorial supplies and dispensers.
Yes. We offer samples for B2B clients and bulk buyers. Contact our sales team at +233 302 328 719 or info@championglobal.com.gh to request samples of specific products. A nominal fee may apply for delivery.
Shelf life varies by product category. Hand sanitizers typically have a 2-3 year shelf life, cleaning chemicals 1-2 years, and tissue products are indefinite when stored in a dry environment. Expiry dates are printed on all product labels.
