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Return and Delivery Terms

Effective Date: June 26, 2026

Thank you for shopping at Champion Global Ghana Ltd. We take immense pride in the quality of our manufacturing and our delivery standards. Please review our terms below regarding how your purchases are shipped, delivered, and handled in the event of a return or exchange.

1. Delivery & Shipping Terms

We aim to dispatch and deliver your orders quickly and efficiently across Ghana.

  • Processing Time: All orders are processed within 1 to 2 business days. Orders are not processed or shipped on major public holidays.

  • Delivery Locations: We deliver across major regions and cities within Ghana.

  • Delivery Timelines:

    • Accra & Greater Accra Region: 1 to 2 business days from order confirmation.

    • Other Regions: 3 to 5 business days depending on logistics routes.

  • Shipping Rates: Delivery fees are calculated at checkout based on your delivery address, package volume, and total weight.

  • Cash on Delivery (COD): If you choose Cash on Delivery at checkout, please ensure an authorized person is available at the provided delivery phone number and location to receive the items and clear the payment value.

2. Order Cancellation

You can cancel your product order free of charge at any point before the package has left our fulfillment center for dispatch. To cancel an order, please contact our team immediately via phone or WhatsApp at +233 509 856 004. Once an item has been handed over to the courier service, it can no longer be cancelled mid-transit.

3. Return & Exchange Policy

We want you to be fully satisfied with your purchase. If there is an issue with your order, we accept returns under the following specific conditions:

Eligibility Rules for Returns

To qualify for a return or an exchange, your item must meet these criteria:

  1. Timeframe: The return request must be submitted within 3 days from the date you received the package.

  2. Condition: The items must be completely unused, unopened, in their original packaging, and in the exact same condition that you received them.

  3. Hygiene Exception: Due to safety and hygiene standards, open or unsealed personal care, hygiene products, or tissue supplies cannot be returned or exchanged unless they arrived damaged or defective from our side.

  4. Proof of Purchase: You must provide the digital invoice, order confirmation text, or physical receipt received upon delivery.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If an item is leaking, damaged during transit, defective, or if you received the wrong product block entirely:

  • Do not use the item.

  • Take a quick photo of the defective item.

  • Contact our customer care line immediately at +233 509 856 004.

  • We will arrange a swift replacement delivery or process a full correction at no additional shipping cost to you.

5. Refund Processing (If Applicable)

Once your returned item is received at our facility and inspected by our inventory team, we will send you a message or call you to confirm receipt.

  • If approved, your refund will be processed.

  • Refunds are typically credited back to you via your original payment channel (e.g., Mobile Money transfer or direct adjustment) within 2 to 4 business days.

  • Please Note: Original shipping and delivery charges are non-refundable unless the return is due to an error on our part (damaged or incorrect product).

6. Contact Us

For any questions regarding your active delivery, shipping updates, or to initiate a clean return block, please reach out to our service team:

  • Phone & WhatsApp Support: +233 509 856 004